Privacy Policy

This Privacy Policy describes how Edilpanama, S.A. (hereinafter, “Edilpanama”, “we”, or “the Company”) collects, uses, stores, and protects the personal data of users of our website edilpanama.com. This policy has been prepared in compliance with Law 81 of March 26, 2019 on Personal Data Protection of the Republic of Panama and its regulations.

1. Data controller

  • Legal name: Edilpanama, S.A.
  • Address: Ciudad de Panamá, Republic of Panama
  • Email: info@edilpanama.com
  • Website: www.edilpanama.com

2. Personal data we collect

We collect the following personal data when you interact with our website:

Data provided directly by the user

  • Full name
  • ID document or RUC (tax ID, for business purchases)
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment processing data (managed by certified payment gateways)

Data collected automatically

  • IP address
  • Browser type and device
  • Pages visited and browsing time
  • Cookies and similar tracking technologies (see Cookies section)

3. Purpose of data processing

We use your personal data for the following purposes:

  • Order management: processing, shipping, and tracking your purchases.
  • Invoicing: issuing fiscal invoices in compliance with Panamanian tax regulations.
  • Communication: responding to inquiries, providing customer support, and sending notifications related to your orders.
  • Marketing: sending commercial and promotional communications, only with your prior consent. You may unsubscribe at any time.
  • Service improvement: analyzing browsing patterns to enhance the user experience on our website.
  • Legal compliance: fulfilling requirements from competent authorities under Panamanian law.

4. Legal basis for processing

The processing of your data is based on:

  • Contractual performance: processing is necessary to fulfill the purchase agreement (Article 20 of Law 81 of 2019).
  • Consent: for sending commercial communications and the use of non-essential cookies.
  • Legal obligation: to comply with tax obligations and authority requirements.
  • Legitimate interest: for fraud prevention and service improvement.

5. Sharing data with third parties

Your personal data may be shared with:

  • Payment gateways: for secure transaction processing (PagueloFácil and card processors).
  • Logistics companies: for order coordination and delivery.
  • Tax authorities: the Dirección General de Ingresos (DGI), as required by law.
  • Technology service providers: hosting, web analytics, and communication tools, under confidentiality agreements.

We do not sell, rent, or share your personal data with third parties for advertising purposes without your express consent.

6. International data transfers

Some of our service providers may be located outside Panama. In such cases, we ensure that transfers comply with the provisions of Chapter IV of Law 81 of 2019, guaranteeing an adequate level of data protection.

7. Data retention

We retain your personal data for the time necessary to fulfill the described purposes and in accordance with applicable legal deadlines:

  • Order and invoicing data: 7 years, in accordance with Panamanian tax obligations.
  • Customer account data: for as long as your account remains active and up to 2 years after the last activity.
  • Marketing data: until you revoke your consent.

8. Data subject rights

In accordance with Law 81 of 2019, you have the following rights:

  • Access: know what personal data of yours we have stored.
  • Rectification: request the correction of inaccurate or incomplete data.
  • Deletion: request the deletion of your data when it is no longer necessary for the purpose for which it was collected.
  • Objection: object to the processing of your data for specific purposes.
  • Portability: receive your data in a structured, commonly used format.

To exercise these rights, send a request to info@edilpanama.com including your full name, ID document, and a clear description of your request. We will respond within a maximum of 10 business days.

9. Cookies

Our website uses cookies to improve the user experience. The types of cookies we use are:

  • Essential cookies: necessary for site functionality (shopping cart, user session).
  • Analytical cookies: allow us to understand how users navigate the site (Google Analytics).
  • Marketing cookies: used to display relevant advertisements (only with your consent).

You can manage your cookie preferences through the cookie banner displayed when accessing the site, or modify them at any time through your browser settings.

10. Data security

We implement technical and organizational security measures to protect your personal data, including:

  • SSL/TLS encryption for all communications.
  • Restricted access to personal data, limited to authorized personnel only.
  • Regular data backups.
  • Continuous monitoring of our systems.

11. Minors

Our website and services are intended for persons over 18 years of age. We do not intentionally collect data from minors. If we detect that data has been collected from a minor, we will proceed to delete it immediately.

12. Changes to this policy

Edilpanama reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with the date of the last update. We recommend reviewing it periodically.

13. Supervisory authority

If you believe that the processing of your personal data violates your rights, you may file a complaint with the Autoridad Nacional de Transparencia y Acceso a la Información (ANTAI) of the Republic of Panama.

14. Contact

For any inquiries related to this Privacy Policy or the processing of your personal data, you may contact us at:

  • Email: info@edilpanama.com
  • Contact form: available on our website.

Last updated: March 2026.